Refund policy

While we don’t offer refunds for change of mind  we do however offer to work with you on any issue that may arise once you receive your product if you are in anyway unhappy with it 

For change of mind returns or exchanges, please contact us within 14 days of successful Delivery and let us know whether you would like an exchange or a credit note. Delivery costs for the return are your responsibility. We will send you a confirmation email once the return has been received. If you return the Goods and we assess that they have been used, are not in their original packaging or are otherwise not in a resaleable condition, we reserve the right to refuse any exchange or credit and will arrange for the product to be returned to you at your cost. If you refuse, fail or neglect to meet the return Delivery costs within 30 days, we will be entitled to retain ownership of the item without further notice

If the products received are defective, we will provide you with a refund or a replacement with an identical product or another product of identical value of your choice. You should contact us upon becoming aware of the defect to let us know what you would like to do and provide us with photos of the issue. You will need to return the product to us via post. Please post the item back to us. We will send you a confirmation email once the return has been received and let you know when your refund has been processed or your replacement has been shipped. 

 

we do offer refunds if the product you receive was deemed faulty 

please contact 

info@southcoastsoy.com if you have a problem with your order